Privacy Policy

Welcome to True Exchange. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange platform.

By using True Exchange, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information from and about users of our platform:

Personal Information

• Account Information: Name, email address, phone number, date of birth
• Identity Verification: Government-issued ID, passport, driver's license
• Financial Information: Bank account details, payment method information
• Address Information: Residential and billing addresses

Transaction Information

• Cryptocurrency transaction history
• Trading patterns and preferences
• Wallet addresses and balances
• Payment and withdrawal records

Technical Information

• IP address and device information
• Browser type and version
• Operating system and platform
• Usage data and analytics

We use the information we collect for various purposes, including:

1. Service Provision: To provide, maintain, and improve our cryptocurrency exchange services
2. Account Management: To create and manage your account, verify your identity, and process transactions
3. Security: To detect, prevent, and address fraud, security breaches, and other harmful activities
4. Compliance: To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
5. Communication: To send you important updates, security alerts, and customer support messages
6. Improvement: To analyze usage patterns and improve our platform's functionality and user experience

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred
• Consent: We may share information with your explicit consent
• Safety and Security: To protect the rights, property, or safety of True Exchange, our users, or others

All third parties we work with are required to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

We implement robust security measures to protect your personal information:

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols
• Access Controls: Strict access controls ensure only authorized personnel can access your information
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Secure Infrastructure: Our systems are hosted on secure, monitored servers with multiple layers of protection
• Two-Factor Authentication: We require 2FA for account access and sensitive operations

You have several rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and regulatory requirements
• Portability: You can request a copy of your data in a structured, machine-readable format
• Restriction: You can request restriction of processing in certain circumstances
• Objection: You can object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the contact section below. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into platform usage and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or platform notification for significant changes
• Provide a summary of key changes when applicable
• Give you the opportunity to review the updated policy

Your continued use of True Exchange after any changes indicates your acceptance of the updated Privacy Policy.